Refund Policy
Your unused balance, any time
You can have your whole remaining balance refunded at any time, with no fee. Send the API's refund request, or email [email protected] from your account's address. The money goes back to the card or cards you paid with, newest payment first. Stripe usually takes 5 to 10 business days to show it on your statement.
A refund stops your watches, except any with an active duration plan, which run until the plan ends.
Refunded automatically
- A box watch, vessel watch or track that returns no data within 90 seconds.
- A box watch whose MMSI filter includes an MMSI we cannot find.
The charge goes straight back to your balance, and the request reports the failure.
Not refundable
- Charges for data that was delivered: watch starts, updates and tracks.
- Duration plans, once bought. A plan runs until it expires.
If something went wrong
If you were charged for something you did not receive because of a fault on our side, email us within 30 days and we will credit your balance. If a refund to your card is not possible, for example because the payment is too old or the card has been closed, contact us and we will arrange another way to pay it.
Nothing in this policy limits your rights under the Australian Consumer Law.